faq

We have the answers.

Questions about zero or one of our products? We listed the frequently asked questions below.

Ingredients
Packaging
Ordering
Shipping

Ingredients

What type of ingredients do you use?
We only use natural ingredients. This means they are derived from or have an origin in natural sources (plants, fruits, the ocean, etc). Find the ingredients on each product page:

Are the ingredients vegan?
Yes. We don't use any animal products or animal by-products in our detergents.

Are the ingredients cruelty-free?
Yes. We don't see animals as test-objects. No animals are hurt in the process of making our products.

Are the ingredients biodegradable?
Yes. We only use natural ingredients that biodegrade. Sea salt is the only ingredients that doesn't fully biodegrade. Because it's a natural ingredient, this doesn't cause any harm. By choosing Zero, you make sure no harmful chemicals end up in our waterways. Why is that important? Because these chemicals can negatively impact the aquatic life. 

Are your ingredients organic?
Not all our ingredients are organic. Simply because not all ingredients are eligible for an organic certification. We do select the purest from of ingredients possible. 

Are your detergents fragrance free?
Yes. We don't use any chemicals to cover up the natural scent of the ingredients.

How many times can I use one jar?
One jar is 950 ml/ 30 oz. You need one tablespoon each time, both for your dishes and laundry. So ever jar is good for 60 loads. Watch our 'how to' videos, on how to use it:

Can I use it for hand washing (clothes and dishes)?
Yep. Both are possible. 

Is the detergent suited for low-temperature programmes?
Yes. Both of our detergents passed the test. You can use low-temperature programmes on both your dishwasher and laundry machine. 

What type of ingredients do you exclude?
In comparison to other cleaning products, we do not use chemicals that are harmful to you or the planet. Here's what we exclude: harmful chemicals, pesticides, phosphate, optic brighteners, SLS/SLES, ammonia, petrochemicals, DEA, 1-4 dioxiaan, parabens, EDTA, triclosan and formaldehyde. 

Packaging

How do you package your orders?
We use recycled cardboard boxes and recycled paper labels using sustainable glue. All fully recyclable in paper recycling.

What is your packaging made of?
We use recycled glass jars with recycled metal lid. This packaging is 100% recyclable and thus not up end in landfill.

How is the glass printed?
We use sustainable water-based ink. During the recycling process, this ink will fully dissolve during the heating process and no harmful gasses will be released.

Ordering

Is it possible to return my jar for a refill?
Nope. We don't offer this option. We are planning to offer refills in paper packaging, so you can spare on packaging you buy.

Shipping

My shipment hasn't arrived or arrived damaged. What should I do?
Send us a message through the Messenger button (right below) or e-mail us at info@shopzero.nl. In your e-mail it's helpful to add your order number as well as your full name mentioned in your order.

To which European countries do you ship?
We pass all regulations to sell our products on the European market. We would love to expand and start selling our products in more countries.

How much does it cost to ship my order?
The shipping prices will be calculated at check out. They are based on the weight and distance of your shipping order.

How long does it take for my order to get to me?
It takes about 1-2 days to process your order. Once it's processed, we'll send it your ways and you will received an e-mail with an indication of the wait time. Of course, of the item is out of stock, we'll wait to send it order until it's restocked.


Still didn't find the answer to your question?

Other brands
Questions about the ingredients of the other brands we sell? Each product page gives you more information about the ingredients of each product. We also put a link to the faq's of each brand.

There are three things you can do:
1. Go to our search button, and type your key search words in.
2. Send us a message through our Message button on the right side below. We usually respond within a couple hours.
3. Other question, suggestions or business inquiries? Contact us through our contact page, and we'll make sure we respond.

 

VAT number: NL8576.77.111.B01